May perform other job duties as directed by Employee’s Leaders.Ībility to type and/or use a computer keyboard with sufficient speed to meet demands of the jobĪble to read documents, follow instructions, learn and understand ticketing procedures, rules and regulationsĪbility to work well with others as part of a team, meet the public, and work under stressful situations Must be able to meet any physical ability requirements listed on this description. Writes irregularity and complaint reports as requiredĪny other duties as assigned by supervisor or Station Managerĭuties may vary due to size and organization of the station Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminalĬompletes forms and reports as required by the company Resolves such problems quickly and within guidelines established by the Company Handles transactions required to board the aircraft in a timely and efficient mannerĭeals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Is responsible for overage or shortageĬhecks in baggage and Cargo. Computes charges, makes change and balances daily transactions. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs Works in a cooperative spirit to ensure the success of our Company Provides friendly service to and maintains positive relationships with all internal and external Customers Your main responsibilities in this role include the following: Duties and Responsibilities Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.
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